John Lewis JLWM1604 User Manual download pdf (Page 37)

Problem Possible cause/Solution

The machine does not

empty and/or does not

spin:

The drain hose is squashed or kinked ( E20 ).

• Check the drain hose connection.

The drain filter is clogged ( E10 ) .

• Clean the drain filter.

An option or a programme that ends with the water still in the tub

or that eliminates all the spinning phases has been selected.

• Select the draining or spinning programme.

The laundry is not evenly distributed in the drum.

• Redistribute the laundry.

The machine fills than

empties out immediately:

The end of drain hose is too low.

The end of drain hose is submerged in water.

There is no vent in the end of drain hose.

• Refer to relevant paragraph in "Water drainage" section.

There is water on the floor:

Too much detergent or unsuitable detergent (creates too much

foam) has been used.

• Reduce the detergent quantity or use another one.

Check whether there are any leaks from one of the inlet hose fittings.

It is not always easy to see this as the water runs down the hose;

check to see if it is damp.

• Check the water inlet hose connection.

The drain or inlet hose is damaged.

• Replace it with a new one.

The cap on the emergency emptying hose has not been replaced or

the filter has not been properly screwed in after cleaning action.

• Refit the cap on the emergency emptying hose or screw the filter

fully in.

Unsatisfactory washing

results:

Too little detergent or unsuitable detergent has been used.

• Increase the detergent quantity or use another one.

Stubborn stains have not been treated prior to washing.

• Use commercial products to treat the stubborn stains.

The correct temperature was not selected.

• Check if you have selected the correct temperature.

Excessive laundry load.

• Reduce the laundry load.

The door will not open:

The programme is still running.

• Wait the end of washing cycle.

The door lock has not been released. (Door lock pilot light is on)

• Wait the door release.

There is water in the drum.

• Select drain or spin programme to empty out the water.

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John Lewis JLWM1604 User Manual Page 37

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